Refund & Returns Policy

1. Your Statutory Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for any reason within 14 calendar days of the day on which you receive the goods (the "cooling-off period").

This right applies to distance contracts (orders placed online or by telephone) and is in addition to any other rights you may have under the Consumer Rights Act 2015 in relation to faulty or misdescribed goods.

2. Conditions for Returns

To be eligible for a return and refund, the following conditions must be met:

• You notify us of your intention to cancel within 14 calendar days of the delivery date
• The product must be unopened and in its original, undamaged packaging
• The product must not have been used, tampered with, or have the seal broken
• You return the product to us within 14 calendar days of notifying us of your cancellation

We reserve the right to refuse a refund or deduct an amount from the refund if the product has been opened, used, or returned in a condition that diminishes its value beyond what is necessary for you to assess the goods.

3. How to Initiate a Return

1. Contact our customer service team at support@elegantfaunaclea.world within 14 calendar days of delivery
2. Include your full name, order reference number, and the reason for your return
3. We will reply within 2 working days with a return authorisation and the return address
4. Package the product securely in its original packaging and return it using a tracked postal service
5. Retain your proof of postage - we cannot be responsible for items lost in transit

You may also use the Model Cancellation Form provided in the schedule to the Consumer Contracts Regulations 2013, though it is not required. A clear written statement of your intention to cancel is sufficient.

4. Return Shipping Costs

Where you are exercising your right to cancel within the statutory cooling-off period for reasons other than a fault with the product, the cost of return postage is your responsibility. We recommend using a tracked service.

Where the product is faulty, misdescribed, or we have made an error with your order, we will cover the return shipping costs and arrange a prepaid returns label.

5. Refund Processing

• Once we receive and inspect the returned product, we will process your refund within 14 calendar days
• Refunds will be issued to your original payment method
• We will confirm your refund by email
• Original delivery charges are refundable for cancellations within the statutory cooling-off period (standard delivery costs only; enhanced delivery charges are not refundable)

6. Faulty or Damaged Products

If you receive a product that is faulty, damaged in transit, or does not match its description, please contact us at support@elegantfaunaclea.world within 30 days of delivery. You are entitled under the Consumer Rights Act 2015 to a full refund, repair, or replacement. We will cover all associated return costs in these circumstances.

7. Products Exempt from the Right to Cancel

The right to cancel under the Consumer Contracts Regulations 2013 does not apply to:

• Opened food supplement products where the seal has been broken for health or hygiene reasons and where this was indicated at the point of sale

Slim Coffee Booster boxes include a hygiene seal. Once the seal is broken, the product is no longer eligible for return unless it is faulty.

8. Exchanges

We do not currently offer direct product exchanges. If you wish to exchange your product, please return it for a refund and place a new order.

9. Contact for Returns

• Email: support@elegantfaunaclea.world
• Post: The Haven Review Ltd, 14 Clerkenwell Road, London, EC1M 5PA
• Telephone: +44 20 3322 7491 (Mon-Fri, 9:00-17:00 GMT)

Your statutory rights are not affected by this policy. For independent advice on your consumer rights, you may contact Citizens Advice at citizensadvice.org.uk or call 0808 223 1133.